Privacy Policy
At Jabal Al Oud, we place immense value on the trust and confidence of our clients. We are committed to safeguarding your personal data in accordance with Qatar Law No. 13 of 2016 concerning Personal Data Privacy Protection.
Zero Data Selling
We never sell, rent, or trade your personal information with external advertisers or third parties.
No Card Storage
Payment processing occurs via PCI-DSS encrypted banking gateways; we never store your card details.
Delivery Coordination
Address details are shared exclusively with certified logistics couriers to fulfill your delivery.
Your Data Rights
Request full access, modification, or erasure of your customer profile at any time.
Information We Collect
When you browse our online boutique, create a customer profile, or place an order, we may collect the following essential information:
- Identification & Contact: Full name, email address, mobile phone number, and WhatsApp number.
- Delivery Information: Physical delivery address (zone, street, villa/apartment number, municipality) in Qatar or recipient address across the GCC.
- Order History: Perfume selections, pure oud purchases, invoice history, and fragrance preferences.
- Technical Data: IP address, device type, browser settings, and time spent on pages to optimize performance and prevent fraudulent activity.
How We Utilize Your Information
We process your data strictly for legitimate operational purposes:
- To process, pack, and dispatch your perfume orders promptly.
- To send order confirmations and WhatsApp tracking updates regarding delivery timing.
- To provide personalized concierge customer service and respond to fragrance consultations.
- To ensure website security and prevent fraudulent transactions.
Payment Security & Encryption
All online payment transactions are processed through certified, PCI-DSS compliant financial gateways using 256-bit SSL encryption.
Security Invariant: Jabal Al Oud does not store, process, or hold your credit or debit card numbers on our servers. All sensitive financial data is tokenized directly by authorized payment providers.
Third-Party Disclosures & Discretion
We respect client privacy as a fundamental luxury principle. We do not sell, rent, or trade your personal details with third-party marketers under any circumstances.
Information is shared only with trusted logistical partners (such as our delivery couriers) strictly as required to complete delivery, or where mandated by official regulatory authorities under Qatari law.
Your Rights Under Qatari Privacy Law
Pursuant to Qatar Law No. 13 of 2016, you have the right to:
- Request a copy of the personal information we hold concerning your account.
- Request the correction or updating of inaccurate personal data.
- Request the deletion or anonymization of your profile, subject to statutory record-retention requirements for commercial accounting.
- Withdraw consent for marketing correspondence at any time with a single click.
Contact Our Privacy Office
For any inquiries, data access requests, or privacy clarifications, please reach out to our privacy management team:
Email: privacy@jabalaloud.com
Postal / Boutique: Jabal Al Oud, Al Shafi Street, Al Rayyan, Qatar
Direct WhatsApp: +974 6630 5055